Today we’re meeting Josh Slyman, Client Success Advisor here at Informz. We talked customer service, buying a lake (yes, a whole lake!) and I learned what a BYOM party is.
What is your official title and what does your job entail? How long have you been with Informz?
My title is Client Success Advisor. Customer service is crucially important at Informz. It’s my responsibility to make sure our clients have access to information and assistance to make their use of our products beneficial. Additionally, I am here to support the company’s mission of turning our customers into Superfans by helping them grow and build their relationships using our products to communicate with membership and consumers. I have been a part of the team since May of this year.
What attracted you to Informz?
I was impressed with the Informz dedication to creating a positive culture from my first interactions with the company. We strive to create an environment of success for our clients as well as employees. Everyone is open, willing to help, and looking to better the organization and themselves. This is quickly apparent in the communications and level of service offered to the clientele. As a lifelong marketer, I was also drawn to the Informz approach to marketing which is based in communication, driven by technology and constantly moving forward.
If you won the lottery, what is the first thing you would do?
I would love to own a lake…not just some property on a lake but the whole darn thing. If I won the lottery, I would probably look for a small, sunny lake to purchase. Then I’d focus on making it a fun place for my family and I to spend time. Maybe a small cabin, a boat and a nice beach with some toys. Additionally, at this point in my life I am pretty focused on creating financial security for myself and my family so while this part of the answer is super-boring, I would also look for some solid investments that would enable me to create and pass on that security…and a lake.
Describe the best vacation you ever took.
I know it’s a little unconventional but we invited some friends to join us on our honeymoon which definitely helped to make it the best vacation we ever took. We enjoyed a Western Caribbean Cruise. It took us to Haiti, Jamaica, Cozumel and the Grand Caymans on an amazing cruise ship. Having friends along for the ride allowed to share our memories with more people and create life-long friendships while seeing exciting new locations and enjoying great food and entertainment. We still talk about it, reminisce regularly and hope to plan another soon.
Where do you most want to travel, but have never been?
I love to travel and have been to all but 5 of these United States so I would enjoy spending more time outside of the country. Bright sunny days and spending time on the water, most often lakes and rivers — I love it. I hope to see Lake Wanaka and Lake Matheson in New Zealand. Possibly even a trip to Italy to visit Venice and Lake Como. I’ve also heard that Iceland has some amazing bodies of water so a trip there would be on the list. Truth be told, I am open to going pretty much anywhere (everywhere. I believe that travel and experiencing how other people live is key to acceptance, openness and understanding other cultures.
What is your favorite quote? Why?
Right now, my favorite quote is from the song Crawling Back to You by Tom Petty on his Wildflowers album, “Most things I worry about never happen anyway.” I tend to worry too much and about things outside of my direct control so I often use this as a mantra to remind me to keep that worry in check. It’s good to remember that we sometimes let our thinking get way ahead of reality.
What are your favorite hobbies?
As you probably have guessed from some of my other answers I really enjoy traveling, seeing new places and meeting new people. I also enjoy skateboarding but I did have to change the type of board I ride to accommodate my tendency to fall and bust my face. Now I ride a longboard instead of a street board as its more forgiving and helps me to minimize painful (and embarrassing) accidents. I do find myself buying old boards and scooters at flea markets and yard sales to “save” them. I probably have too many.
My wife and I also enjoy riding our old-school bikes around town. They are single-speed Schwinns and we like to keep it easy, so we don’t really do any mountain riding or competitive biking but do find it relaxing to take them out for the occasional spin. We even put our little dog, Ida, in the basket on my wife’s bike so she can enjoy the scenery.
If you could throw any kind of party, what would it be like and what would it be for?
I think reunions are usually very entertaining. I also love a good BYOM (Bring Your Own Meat) BBQ. Its great fun to get people back together to rekindle friendships, reconnect with family and to relive the good times…and to grill meat. Some of the best parties I have attended are ones where I haven’t seen the other attendees in many years. I find there is lots to catch up on, the conversations are easy and the funny stories flow.
I recently (begrudgingly) went to a high school reunion, thinking it would be awkward and we’d be out of there quickly. To my surprise we had a great time catching up with old friends and even some foes. Who thought we would find ourselves sneaking back into my childhood home at 2am for the first time in many, many years. I would love the opportunity to throw a big BBQ for all the different people who have played a part in our lives, to get them all in one place and to grill up some serious chow while we rehash our respective paths.
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